Returns

So you have tried on your purchase and strutted your stuff in the mirror. #werkit

But UGH! NO! You hate it? It doesn’t fit? Regret your impulse late night purchase? OR even worse…it’s FAULTY. No stress.

FIRST THINGS FIRST 

• Get in touch with us at contact@misskooky.com
• Then send it back unworn, in it’s OG (original) condition, wrapped in that pretty tissue paper, with the packing slip within 30 days for a full refund or store credit. The choice is yours. Yass qween!

RETURN ADDRESS

37 Marlborough Ave Glenfield , Auckland 0629, New Zealand

• Unfortunately, returned shipping costs will have to be covered by you.
• Except if the garment is faulty. Then we got you gurl. Keep the postage receipt as proof and we will refund the shipping. Happy days!

WHAT HAPPENS NEXT

• Once we have received your return we will email to notify you that it has arrived safe and sound. We will also let you know if everything looks A-OK for a refund or store credit.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
• There is often some processing time before a refund is completed. If it still hasn't shown up in your bank account after 5 working days please contact us at contact@misskooky.com

SOME MORE BITS AND BOBS

• Refunds and exchanges do not apply for sale items. #soz
• Gift cards are non-refundable.
• If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or store credit.
• If the item is stained, damaged, or worn we will not offer a refund or store credit.
• If you are shipping a return we recommend using a trackable shipping service. We can't guarantee that we will receive your returned item.